Provenir survey reveals 60% of financial services organisations face model deployment hurdles while half plan increased investment in AI decisioning tools ...

Last year, banks closed a total of 1,043 branches , leaving communities with dwindling local services. The bloodbath of ...

UK savers are open to AI playing a key role in pension customer support, but would rather a hybrid approach than a fully ...

While UK savers are open to AI playing a role in pension customer support, they are not ready for a fully automated experience, research from PensionBee has revealed ...

According to the bi-annual British Vehicle Rental & Leasing Association (BVRLA) leasing broker survey, business contract hire is the main driver for the sector, representing 95% of the business ...

THE nation’s broadband providers have been ranked from best to worst on reliability. A survey conducted by Broadband Genie, involving 3,200 broadband users nationwide, has shed light on ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

A survey of 2,000 adults has exposed the main irritations ... Alarmingly, over a quarter admitted they can't recall their ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

The team at Saxonwood Care Home in Battle are celebrating excellent feedback about their service following the results of recent surveys and reviews. Residents, their families and Saxonwood staff have ...