Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to ...

Net revenue increased 2.2% year-over-year to $1.23 billion, and gross profit increased 1.2% to $207.6 million. On sales ...

Language barriers can make it difficult to connect with family, friends and neighbors who speak a language you don't. When ...

Participating with me today are Paul Abbott, our Chief Executive Officer, Evan Kaumizer, our Chief Product and Strategy ...

Real-time customer signals are everywhere. Every click, product interaction, service inquiry and loyalty event generates data that promises insight into intent and behavior. Yet, for many businesses, ...

Most phishing websites are little more than static copies of login pages for popular online destinations, and they are often quickly taken down by anti-abuse activists and security firms. But a ...

If you’ve called customer service recently, you already know this story. Somewhere along the line, the business world convinced itself that customer service could be automated, camouflaged and buried ...

In a world where “customer service” usually means a chatbot and a hold queue that never ends, CFSC Check Cashing Stores is doing something refreshingly old-school — talking to people face to face. We ...

BEAUFORT COUNTY, S.C. (WCSC) — The Beaufort County Sheriff’s Office is warning Lowcountry residents regarding a nationwide outage from Verizon Wireless. Nearly 200,000 users experienced problems with ...

Add Yahoo as a preferred source to see more of our stories on Google. Verizon Wireless shared an update on the nationwide service outage Wednesday night, stating around 10:30 p.m. that the issue had ...

Verizon encountered serious technical issues Wednesday that knocked out service for thousands of customers across the country. It took the U.S.’s biggest wireless ...

The FBI recently raided the home of a Secret Service agent on Vice President JD Vance’s detail in an alleged tax and wire fraud case involving millions of dollars in donations and grants. In the ...