Broadband companies’ customer service: Who is failing consumers?
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...
Brits avoid contacting companies due to poor customer service, study claims
A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...
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The best and worst energy providers revealed, according to Which?
British Gas, which is owned by Centrica (CNA.L) and is one of the UK's biggest suppliers, received a below average customer score of 61%. It was one of only four providers in the list to score just ...
Survey reveals almost half of NI businesses have never changed electricity provider
As businesses across Northern Ireland continue to grapple with the cost of energy, new research has revealed 42% of firms ...
UK savers back AI on pensions, but ‘not as a substitute for humans’
UK savers are open to artificial intelligence (AI) playing a key role in pension customer support. But, most would rather ...
UK Services Growth Eases On Renewed Fall In New Work
The UK service sector growth eased in January as new work declined for the first time since October 2023, survey results from S&P ...