DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

When called “Bob,” I often feign surprise and say, “Oh! Do I know you personally?” When they say no, I reply, “When you ...

DEAR MISS MANNERS: At a dinner party at our home, my husband left the table momentarily, and a guest picked up his mug of ...

Banks do it, call centers do it, salespeople do it. I appreciate being called “Mr. Smith” instead of just “Bob,” but it ...

My friends, all gainfully employed adults, will often invite a group out to dinner or drinks to celebrate an occasion, like a birthday or professional milestone. In some cases, it’ s communicated that ...

DEAR MISS MANNERS: At a dinner party at our home, my husband left the table momentarily, and a guest picked up his mug of ...

DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...