Women describe conditions that violate longstanding agency guidelines for how pregnant detainees should be treated.

Under the glare of public frustration over botched emergency calls, D.C. lawmakers spent March 18 hearing from advocates and front-line 911 workers who want tighter rules written into law for the city ...

As we care for you and the place we all call home, our impact is deep, contributing nearly $239 million to the region through charity/uncompensated care provided, reinvestment in services, employee ...

A bill in the D.C. Council would state that the D.C. Fire and EMS medical director is also the medical director of the Office ...

Nearly 90% of the land in the United States is rural and about one in five people, or some 60 million, live throughout it ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

The D.C. Council Judiciary and Public Safety Committee is hearing testimony on several bills today, including two concerning the District's 911 call center.

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters the picture.

Strata Critical Medical rated Buy with 30–35% upside over 12–24 months. SRTA stock trades at a 53% EV/EBITDA discount to peer ...

Trulieve, a national medical marijuana company, is laying off 58 employees at its Clearwater, Florida call center. The layoffs are happening despite the company reporting $1.2 billion in revenue for ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

AWS introduces Amazon Connect Health with AI agents to reduce administrative burden in healthcare - SiliconANGLE ...