Beyond a potential English-language requirement, the FCC is also considering rules to limit the share of customer service ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

Israel says it killed Iran's top security official Ali Larijani, as America's European allies reject President Trump's ...

Emergency responders cordoned off the parking lot of a Vitalant blood donation center in San Luis Obispo during a hazmat call ...

Trulieve, Florida's largest medical marijuana dispensary company, announced plans to lay off over 50 employees at a ...

In remarks ahead of a meeting with the Kennedy Center board of trustees, Mr. Trump provided an update on the ongoing conflict ...

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

Trulieve, a national medical marijuana company, is laying off 58 employees at its Clearwater, Florida call center. The layoffs are happening despite the company reporting $1.2 billion in revenue for ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

Jeremy Dys, senior counsel for First Liberty Institute, said the FACE Act has historically not been used to pursue incidents ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential ...

As Congress remains at an impasse over fully funding Department of Homeland Security operations, including not funding TSA ...