The takeaway for CMOs and other C-suite leaders is clear: customer experience is not a support function, but a strategic growth lever. When you treat emotional engagement as a core business driver and ...

Nearly three years after ChatGPT’s debut, generative AI is finally settling into a core set of use cases. People today use ...

Qlik announced the rapid adoption of Qlik Predict, a no-code predictive analytics platform designed for business users. The ...

FedEx CX leader explains how QDM, customer focus and digital-first design keep thousands of daily interactions on track.

Organizations build up a hidden digital estate over time. Myriad sites are set up by different parts of an organization but ...

With Webflow, Zapier and a lean in-house team, User Interviews built an automated website system that accelerates lead ...

The breakthrough isn’t more tools—it’s seamless data flow enabling AI to deliver intelligent, dynamic experiences.

New research uncovers a critical disconnect between how enterprises perceive customer experience and how customers actually live it. NEW YORK--(BUSINESS WIRE)--Sprinklr, the unified customer ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

The acquisition of Mopinion adds additional customer feedback and analytics capabilities to the Netigate experience platform ...

According to a Harvard Business Review study titled “ The New Science of Customer Emotions ”, emotionally connected customers ...