We’re excited to announce that ChatBot is coming to ServiceNow to streamline your tech support experience! Starting February 11, you’ll have access to a virtual agent by clicking the speech bubble in ...

In this new world of agentic AI, the ServiceNow Platform serves as the AI agent control tower—a connection layer across every ...

ServiceNow’s stock drop comes in the wake ... conversion rate has increased 16-fold,” McDermott told me. “Our chatbots handle 80% of the customers who don’t need a person.

Unlike others, ServiceNow AI Agents and their capabilities ... many of today’s agents are simply chatbots and not agentic. These single function AI agents fall short of this vision and further ...