During initial testing of Front Desk, local service professionals saw, on average, 20 percent higher job conversion, and 28 percent higher customer satisfaction ratings.

The office will be open from 9 a.m.-1 p.m. Mondays through Wednesdays starting Monday. The front desk will be closed Thursdays and Fridays.

Got a problem with your hotel room that needs to be resolved? Follow this advice from a former hotel front-desk manager and you’ll have the issue straightened out in no time.