Organizing operational data around shared business entities can reduce repeated reconciliation and provide CRM, service, analytics, and AI applications with more consistent business context.

Mangosteen Studio's DeadAccount is a sales tool that re-tiers reps' accounts every week and delivers a verdict every Monday.

Thought Industries today introduced the Customer Knowledge AI Platform, which brings fragmented customer knowledge together so businesses can deliver trusted, accurate guidance wherever customers and ...

Zoom Communications at its annual Zoomtopia customer conference introduced the Unified Context Layer and a bunch of artificial intelligence capabilities to help businesses transform rich meeting ...

Built with Google Cloud and Gemini for Business, NIQ and Google commit to transforming AI-driven product discovery, availability, and measurement.

Customers have mixed feelings using generative artificial intelligence for customer support. A full 50 percent of them say their interactions are easier when companies use genAI, yet 87 percent say it ...

Nowadays, competition is fiercer than ever before. Markets open and close quickly, and adversaries can come from around the corner or around the globe. Consequently, success or failure depends on how ...

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are ...

Median tenure for chief marketing officers has fallen 35 percent since 2010, according to a study by CMO Huddles, a peer community for marketing leaders, and Findem, providers of an artificial ...

Gladly today launched agentic commerce, joining its agentic service to give companies one conversational artificial intelligence engine that sells to and serves customers in one conversation, ...

As technology advances and hackers get ever more sophisticated with their attacks, cybercrime is accelerating, targeting all industries. Nearly one-quarter (24 percent) of all cyberattacks target ...

Most agentic AI use cases focus on automating tedious work, improving customer engagement, and delivering on mass personalization at scale. The proliferation of agents in a cross-platform, ...