Massachusetts utilities company National Grid is once again the target of criticisms from customers over billing practices.

BOSTON — National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and "inexcusable" customer service failures.

As of August 2024, National Grid said about 160,000 customers in Massachusetts received the discount rate. The company estimates that about 390,000 households in its territory are likely eligible.

The Department of Public Utilities is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts. The agency says about 35,000 gas customers ...

WALTHAM, Mass. — National Grid is under fire again from Massachusetts customers over billing problems. Numerous gas and electric customers said the utility giant left them in the dark for months ...

National Grid was approved for an 11 to 13% increase. For Eversource, the approved spike was 25 to 30%. As WBZ-TV reporter David Wade found , while gas prices have had slight increases, delivery ...

SAN FRANCISCO & BOSTON, June 26, 2025--Following a successful pilot in New York, National Grid and Leap expand their virtual power plant initiative to Massachusetts.

The state’s offshore wind ambitions face fresh delays, pushing deadline for new power purchase agreements at least to year’s ...

National Grid plc (NYSE:NGG) recently announced its results for the full-year 2025. Let’s see how the company performed during the year. National Grid plc (NYSE:NGG) is the UK’s largest ...

About National Grid. National Grid (NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York and Massachusetts.

Leap, a leading virtual power plant (VPP) platform, and National Grid, one of world's largest energy utilities, today (June 26) announced the expansion of their grid services collaboration . . .