Subaru, Toyota, Mercedes-Benz, and Tesla are in a tight race for auto mobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) Automobile Study. A ll four automakers score 83 ...

U.S. overall customer satisfaction drops slightly in the fourth quarter of 2024, down 0.8% to 77.3 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI ®). 1. In ...

This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

Wi-Fi is quickly becoming a must-have for travelers on airplanes, but new data shows many airlines are still falling short of ...

Competitor-wise, Chick-fil-A outperforms competitors across regions, reinforcing its reputation for strong customer loyalty.

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Consumers are more selective about — and more critical of — their spending as prices climb. The cost of treating yourself to ...

Texas Roadhouse just beat out the competition in a new customer ranking of sit-down restaurants across the U.S.

The American Customer Satisfaction Index (ACSI) just released its annual Restaurant and Food Delivery Study, and the results ...

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

A new report from the American Customer Satisfaction Index (ASCI) offers insight into how brands stack up in terms of customer satisfaction. In general, customer satisfaction with quick-service ...