Broadband companies’ customer service: Who is failing consumers?
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...
Brits avoid contacting companies due to poor customer service, study claims
A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...
'Break-up' helpline launched for Brits frustrated with poor customer service
A new study has revealed the top 30 phrases that drive us up the wall when dealing with customer service, with millions of ...
The Daily Telegraph28d
Revealed: Britain’s worst energy supplier for customer service
British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record ... for money in a survey by consumer advocate ...
Yahoo Finance28d
The best and worst energy providers revealed, according to Which?
British Gas, which is owned by Centrica (CNA.L) and is one of the UK's biggest suppliers, received a below average customer score of 61%. It was one of only four providers in the list to score just ...
Retail Bulletin29d
Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly
New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI) report highlights a ...
UK savers back AI on pensions, but ‘not as a substitute for humans’
UK savers are open to artificial intelligence (AI) playing a key role in pension customer support. But, most would rather ...
UK Services Growth Eases On Renewed Fall In New Work
The UK service sector growth eased in January as new work declined for the first time since October 2023, survey results from S&P ...