T-Mobile tackles a major customer frustration in plan switching

T-Mobile appears to be making good on its promise to double down on removing customer pain points. Amid recent headwinds in its business, the phone carrier has quietly added a new feature in its ...

T-Mobile customers believe their favorite support reps are now AI (Updated: T-Mobile denial)

T-Mobile's T-Force support is known for its human touch, so the company was quick to deny that it had been replaced by AI ...
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T-Mobile angers customers as it quietly expands major device fee

T-Mobile has made it loud and clear, time and time again, that it isn’t afraid to raise prices, add fees, or restrict discounts, even if it leads to customer backlash. Despite recent struggles to ...
SDxCentral

T-Mobile Customer Service Reps Use AWS to Predict Why You’re Calling

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...
Android Authority

T-mobile may have a new perk to keep loyal customers from switching carriers

T-Mobile is reportedly offering customers free bill credits to reward them for their loyalty. The offers can reportedly be claimed by contacting T-Mobile’s customer service representatives. The ...
Seeking Alpha

T-Mobile Delivers Record Customer Growth, Fueled By Widening Differentiation and Focus on Durable and Profitable Financial Growth, Raises Guidance Across the Board

Effective November 1, 2024, following amendments to the company’s Equipment Installment Plan Sale and Service Receivable Sale arrangements, all cash proceeds associated with the sale of such ...
talkandroid.com

Are T-Mobile’s Loyalty Offers Enough to Keep Customers From Leaving?

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. T-Mobile quietly ...
Business Wire

T-Mobile Delivers Best-in-Class Customer Results in Q4, Translating into Durable and Profitable Financial Growth Driven By Widening Differentiation

Effective November 1, 2024, following amendments to the company’s Equipment Installment Plan Sale and Service Receivable Sale arrangements, all cash proceeds associated with the sale of such ...
Seeking Alpha

T-Mobile Delivers Record Quarter with Outsized Customer and Financial Growth, and Raises Full Year 2025 Guidance

Effective November 1, 2024, following amendments to the company’s Equipment Installment Plan Sale and Service Receivable Sale arrangements, all cash proceeds associated with the sale of such ...
Morningstar

T-Mobile Raises the Bar, Increasing Its Multi-Year Growth Outlook, Fueled by Widening and Durable Differentiation Across America’s Best Network, Best Value, and Best Customer ...

T-Mobile Raises the Bar, Increasing Its Multi-Year Growth Outlook, Fueled by Widening and Durable Differentiation Across America’s Best Network, Best Value, and Best Customer Experiences With ...
TheStreet.com

T-Mobile tests customer loyalty with another fee hike

T-Mobile has implemented several pricing changes over the past year. The carrier has raised another major fee, despite losing loyal customers. T-Mobile could lose more customers as competition heats ...