A t the Bernstein 41st Annual Strategic Decisions Conference, Southwest Airlines CEO Bob Jordan outlined the extensive ...

What they're saying. As expected, Southwest passengers said they were not happy. "The fact that they sent out an email about ...

Southwest Airlines has ended its decades-old “bags fly free” policy, where passengers were allowed two complimentary checked ...

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...

Southwest’s most iconic perk end Tuesday. While it has received flak from customers, executives hope bag fees will shore up ...

Southwest Airlines ends its free checked bags policy starting May 29, implementing $35-45 fees while preserving perks for ...

Southwest Airlines Co.'s shift from low-cost roots risks long-term profitability amid stagnant air travel demand. Click here ...

Southwest CEO Bob Jordan said changes like scrapping its signature policies of unassigned seating and "Two bags fly free" ...

Southwest announced Tuesday it will start levying on its passengers a $35 fee for one checked bag, and $45 for a second.

Major U.S. airlines, including American Airlines, United, and Southwest, have issued a serious warning to travelers regarding ...

For years, Southwest Airlines stood apart from other airlines by not assigning seating. The open seating arrangement has now ...