System Georgia Health launches a digital patient billing system with text, email statements, and faster online payments for improved convenience.

Changing patient behaviors and expectations are forcing changes in billing processes. According to Managed Care Executive, 59 percent of patients expect the healthcare digital experience to be similar ...

ROCHESTER — Patients sent fewer online messages to their Mayo Clinic providers after the health system implemented an e-visit billing policy in 2023, according to a new study by Mayo Clinic ...

Credit: Getty Images In a survey, most providers in a large integrated health system said they accepted billing for e-visits and indicated that it took little to no effort to complete. A study ...

This article is the latest in the Health Affairs Forefront series, Provider Prices in the Commercial Sector, featuring analysis and discussion of physician, hospital, and other health care provider ...

Living through the Coronavirus pandemic was a harrowing experience for all of us. So much about the infectious disease was unknown when it was first detected. Almost immediately, public health ...

A major health system’s public notice of plans to begin charging for previously free patient-provider messaging has sparked public debate over the value of a clinician’s time. There's also speculation ...

Please provide your email address to receive an email when new articles are posted on . Patient messaging through a portal is an effective way to communicate but can lead to increased administrative ...

Glendale, Wis.-based Wheaton Franciscan Healthcare has started offering billing clinics where patients can make an appointment to meet one-on-one with a billing specialist to discuss outstanding ...

In psychology, there is a concept known as the “peak-end rule.” Humans have a tendency to judge an experience largely based on how we felt at the peak and at the end, as opposed to the sum or average ...