Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...
GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...
A couple of newsletters ago, I pointed you to a story in Network World about the career pressures network execs are faced with today. The article says there are many advances that net execs find ...
Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...
ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...
Our guest today is IT Infrastructure Library (ITIL) expert Lou Hunnebeck, vice president for the ITIL training and consulting firm, Third Sky. Hunnebeck served on the public QA team for ITIL v3. She ...
Poor synergy between IT skills and business goals lead to digital transformation failures. ITIL 4 provides a framework to help technologists stay on the same page as the rest of the organisation's ...
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