A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

For three hours, NJ Transit workers representing train, bus and light rail answered questions, passed out swag and dutifully ...

On Wednesday, New York Attorney General Letitia James released a list of the top 10 consumer complaints filed by state ...

Jeff Bezos And The Customer Service Call Despite metrics indicating wait times below 60 seconds, customer complaints painted a different picture. In response, Bezos took a direct approach. He went ...

Attorney General Tim Griffin announced Monday afternoon that he had directed his office’s Public Protection Division to open ...

The V.I. Public Services Commission convened Tuesday morning seeking an update on telecommunications company Viya’s ...

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

Service and store assistants’ always had that ‘the customer is always right’ attitude ... found that 75% of Brits avoided making a complaint altogether, with younger generations in ...

The tax agency’s service levels for users have come under scrutiny in the past couple of years, while plans to significantly ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...