A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Credit: facebook/wes metcalfe Worm-themed complaints were clearly on trend ... from Twitter and was replaced by a different customer service rep. Eventually she did make a reappearance after ...

That's when you'll want to file a consumer complaint. But as anyone who's spent mind-numbing hours on a call with a customer service representative can attest, sometimes that strategy doesn't help ...

On Wednesday, New York Attorney General Letitia James released a list of the top 10 consumer complaints filed by state ...

For three hours, NJ Transit workers representing train, bus and light rail answered questions, passed out swag and dutifully ...

Attorney General Tim Griffin announced Monday afternoon that he had directed his office’s Public Protection Division to open ...

Jeff Bezos And The Customer Service Call Despite metrics indicating wait times below 60 seconds, customer complaints painted a different picture. In response, Bezos took a direct approach. He went ...

Regardless of how busy HP's customer service line was, callers would be told HP was 'experiencing longer waiting times,' in a ...

The V.I. Public Services Commission convened Tuesday morning seeking an update on telecommunications company Viya’s ...

The tax agency’s service levels for users have come under scrutiny in the past couple of years, while plans to significantly ...

Service and store assistants’ always had that ‘the customer is always right’ attitude ... found that 75% of Brits avoided making a complaint altogether, with younger generations in ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...