Total quality management is, in part, a philosophy saying that achieving excellence involves a constant forward effort from all of an organization's employees. TQM works by measurement: finding the ...

Organizational behavior, or OB, is the study of how people act in an organization or workplace, and what motivates them to act that way. Knowledge of OB concepts is an important tool in any new ...

We are continually changing in the fire service, offering the citizens we protect better services and providing our personnel with safer, more innovative practices. But how can we streamline this ...

There I was, sitting in the office of a senior executive who was struggling to come to terms with the reality that their organizational change effort, though having somewhat significant success ...