Jan. 24—CenturyLink customers in Essex may soon see a stop-gap solution to outages and poor phone service there, but the plan proposed by the telecommunications giant raises as many questions as it ...

Helen Marie Plourde, an 86-year-old Minnesota resident, just spent over a month without home Internet and phone service because CenturyLink failed to fix a problem that began in July. CenturyLink didn ...

CenturyLink hasn’t broken its annoying habit of leaving customers without service for weeks or months and repeatedly failing to show up for repair appointments. We’ve written about CenturyLink’s ...

People across the Metro just want to be heard. But with no working phone, that becomes a lot harder. KETV NewsWatch 7 Investigates spoke to CenturyLink customers across the Metro who say their phone ...