Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

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ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

Computer-telephony integration (CTI) is a hot topic, but until now, computer-telephony products have not created a mainstream market. One impediment was the Internet's sudden explosion and the ...

LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...

Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...

IBM, Mitel and Microsoft today announced a package bringing computer telephony integration (CTI) to small and medium enterprises at an affordable price. MediaPath brings together the Mitel telephony ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...