ISO 22301:2019 is a set of international standard and guidance documents that provide a framework for organizations to plan, establish, implement, operate, monitor, review, maintain, and continually ...

Developed by Ethos Consultancy, the model is the first step by DED towards acquiring the Customer Service Standard (CSS) certification. Following its successful roll out at the Business Registration ...

CSS(O) was developed through a collaboration between BSA and leading Indian knowledge partners including KPMG and Deloitte Touche Tohmatsu India Private Limited. BSA The Software Alliance, an ...

BSA announced that Delhi International Airport (P) Limited (DIAL) has become the first Public Private Partnership globally to be Certified in Standards-based SAM for Organization or CSS(O). It is the ...