I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often -- confession time -- I find I am that angry customer. When companies ...

The time a customer got angry at me, saying, 'I don't want to hear that from you.' The sense of distance in customer service ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

Last December, I was in line at a big bookstore. It was packed, and the woman in front of me was not happy. Have you ever been behind someone, and even without seeing their face that they’re really ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

There are two reasons your customer service is unforgettable: either it’s really good or it’s really bad. Welcome to modern-day customer service, where, according to our annual customer service ...